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Zero Waste Project: giving bottles with cosmetic imperfections a second life

Why you might find a complimentary bottle in your order

We are committed to reducing waste, which is why we prefer to gift our customers bottles that may have cosmetic imperfections but whose contents are perfectly intact. Occasionally, some bottles have minor label defects and are therefore removed from our cellar.

At Vino.com, we believe that true value is created in the vineyard and completed in the cellar — and it all resides inside the bottle. That's why we've chosen to turn it into something different: a tangible gesture of sustainability and respect for resources.

So we prefer to offer it as a gift, a way to show that beyond appearances, there is only one thing that truly matters: what's inside.

A gift for you

Whenever we identify a bottle that is not aesthetically perfect, it is inspected and, if suitable, marked with a special neck tag and included as a complimentary item in an order leaving our cellar.

A gift reserved for our best customers who care about sustainability.

Guaranteed quality

Each bottle is stored under optimal conditions, preserving its organoleptic properties.

Environmental impact

We choose not to discard imperfect bottles. This decision allows us to reduce waste.

Our warehouse

A dedicated warehouse where we carefully store thousands of labels ready for delivery.

Located in the province of Milan and close to the main highway and airport routes, it ensures express and punctual delivery.

Vino.com Pro

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Italy's Best Customer Service
2025-2026

Recognized by Statista and Corriere della Sera as the top customer support in Italy.

Best Wine Shop in Italy
2021-2024

Recognized by Statista and Corriere della Sera as the top online wine shop in Italy for the fourth consecutive year.

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