Information on the right of withdrawal and refunds

This is an extract containing the relevant information of the Right of Withdrawal of the and General Terms and Conditions of Sale, available at the following link: content/conditions-of-use.html


The User who requests a service for purposes unrelated to his/her professional activity has the right to withdraw from the purchase contract concluded with or with the Partner without any penalties and without having to provide any reasons, within 14 working days pursuant to and for the effects of the art. 52 paragraph 1 of the Consumer Code, which start from the day of receipt of the product purchased on The withdrawal will be exercised by the Customer, pursuant to art. 54 paragraph 1 Consumer Code, using the withdrawal form in attachment I, part B of the Consumer Code or using the one available on this page or presenting any other explicit statement of its decision to withdraw from the contract, to be sent or by delivery receipt to 3ND S.r.l., Via del Tiratoio, 1 IT50124 Florence (FI) or via e-mail address or via Fax to +39 055 0935599 or, in the case of Intermediate Sales, also to the email address of the Partner indicated on the purchase confirmation page and also present in the User Account, also making known. The delivery receipt, the e-mail or fax must contain the indication of the product and of the order number. The burden of proof related to correct exercise of the right of withdrawal, in accordance with the procedure indicated above it is charged to the User.

Following the correct exercise of the withdrawal, unless or the Partner does not collect the asset directly, the User will have the right to return the good without undue delay and in any case within 14 days from the date on which the User has communicated to or to the Partner its decision to withdraw from the contract pursuant to art. 54, c. 4. The User will need to apply, on the packaging, in a visible way the document received by following the withdrawal notice mentioned above, in which they are already indicated the shipping address and the order details needed to identify the return to destination. We recommend the User to include a copy of this document also in the interior of the packaging, in order to avoid the loss or the impossibility of it; to identify the return once received in the warehouse. The relative shipping costs of the goods will be charged to the User, except in the case where has not informed the same about the deed of the conclusion of the contract, in accordance with the art. 57 paragraph 1 of the Consumer Code.

The goods must in any case be kept, handled and inspected with the normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact and not tampered with, as well as perfectly suited to the use they are intended for and free from signs of wear or dirt.
As foreseen by the art. 57 paragraph 2 of the Consumer Code, the User is entitled responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the asset itself. In this case, upon written communication to be sent to the User within 5 working days from receipt of the goods, can reduce the amount of the reimbursement due to this decrease in value, providing it, in the event that the reimbursement is already paid, the bank details for payment of the amount due from the User due to the decrease in value of the property have been paid. can refuse to accept a withdrawal for food products that have even been partially consumed. Pursuant to the art. 59 of the aforementioned Consumer Code are excluded from the possibility of withdrawal the goods tailor-made or customized or which, by their nature, can not be returned or are subject to rapid alteration or deterioration.

Exceptions of the right of Withdrawal

In any case it is understood that, with reference to service, the right of withdrawal can not be exercised by the User after the complete supply of the products by if the supply itself has started with the express agreement of the User and he has accepted to lose the right of withdrawal following of the full execution of the service by
In any case, according to the art. 59 of the Consumer Code, are excluded from the possibility of withdrawal the goods tailor-made or customized or which, by their nature, can not be returned or are subject to rapid alteration or deterioration.


The possible disbursement of the sums by way of reimbursement by, if due, will occur in accordance with the art.56 paragraph 1 Consumer Code in the shortest possible time, and in any case no later than 14 days from the date on which the event giving rise to the reimbursement occurred and in case of withdrawal, from the day on which it is became aware of the related exercise by the User. will reimbus using the same means of payment used by the User for the initial transaction, unless expressly agreed otherwise with the User and on the condition that he/she does not incur any cost as a consequence of the use of the different payment methods. If the User has expressly opted for a different type of delivery that involves higher delivery costs than those associated with the standard delivery offered by ("Supplementary Costs"), the latter will not be to reimburse the related Supplementary Costs. It is understood that, with the exception of cases where has decided to withdraw the goods directly, can withhold the refund until you have received the goods or until the User has not shown that he has returned the goods, whichever situation occurs first.

Download the withdrawal  form
Download the withdrawal form

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