Frequently asked questions F.A.Q.

Here you can find the most frequently asked questions and their answers. For any other information contact us.

What is is an online wine shop where you can buy wine, spirits, beers and accessories. On you can find a very wide catalog and many special promotions, you can choose from thousands of labels and receive products comfortably at home. is your personal Sommelier, available 24/7: the powerful browser allows you to select the products filtering for pairings, awards received and many other features that simplify and help every customer.

Why choose

Because with you will be able to choose wines, spirits and beers as a real master and at the same time you will be able to discover new products. Because is very attentive to the satisfaction of its customers: the products are carefully stored in our warehouses at controlled temperature, shipments are made in boxes specifically developed to avoid physical and thermal shocks and the transit times of goods are reduced to a few hours, in order to preserve the organoleptic characteristics. Our Sommeliers are at your disposal for recommendations and assistance, you can contact them from the contact page contatti. Buying is convenient, fast, simple and safe!

How much does it cost and how can I sign up?

It is not necessary to sign up to browse our catalogue. The sign up is still free and simple and allows you to make your purchases whenever you want.
Click on the button "SIGN UP" at the top of the page or click here and follow the guide lines: you will receive an email at the selected address, containing a link you must click on to complete and verify your email address. It is advisable but not mandatory to subscribe to the newsletter to be always informed about the latest news and special promotions that our Sommeliers create for you every day. Click here to register now and try our service with a welcome discount coupon!

How can I make a purchase?

All products on can be purchased directly online. Once you have signed up (click here to subscribe), simply select the desired product (s) and follow the purchase guide lines until the completion of your order, with a few clicks and easily from your pc or phone.

Are my bottles safe during transport?

Certainly yes, at we pay a great deal of attention to ensure that the product arrives at your doorstep in perfect condition: shipments are made by express courier (UPS or BRT) and our packaging consists of a double cardboard box developed to avoid physical and thermal shocks. The transit times of goods are minimized. All products, of which we ensure originality, come directly from the wineries and are stored in the temperature controlled warehouses of For more information on our packaging click here.

Is it possible to place an order by phone?

Yes, you can contact one of our operators who is available to assist you through your purchase experience or directly to place an order on your behalf. To contact us click here.

Which are the payment methods accepted?

You can pay by credit cards and prepaid cards of Visa, Mastercard, Maestro, Postepay, American Express, Discover (Diners Club International and Pulse), by PayPal account, Apple Pay and bank transfer. may, in some or all of the cases and at its sole discretion, offer the alternative method of payment by cash on delivery (in cash upon delivery of the goods). In the case of bank transfer, upon confirmation of the order, the bank details (IBAN), the amount of the bank transfer and the order number will be indicated. Payment by bank transfer must take place within the indicated deadline and in any case no later than 2 days from the order confirmation.

Is it safe to pay by credit card?

Paying by Credit Card on is secure and certified, because confidential data are not processed by our servers or our staff but only by the banking system and are not stored in any bank or our database. The transaction takes place via secure and encrypted connection.

Are the prices VAT included?

Yes, all prices are VAT included.

How much are the shipping costs?

Generally, the shipping costs amount to 6,90 € for shipments throughout Italy, including islands, and are free for orders of amount equal to or higher than 69,90 €. However, shipping costs can be fixed or variable, calculated based on the weight of the goods, the number of items selected and / or the delivery address or can be free in case of specific promotions. You will always be informed of the amount of shipping costs before completing your purchase.

Are my personal data safe? is attentive to privacy and data protection and adopts a SSL certificate with the highest degree of protection available today for web browsing and extended to all pages of the site (Certified 128/256-bit Extended Validation SSL issued by Symantec/DigiCert): in this way your personal data are always encrypted. You can check the authenticity of protection certificate and its entitlement by consulting the appropriate security section of the browser in use, usually next to the address bar, on the page title or on the status bar.
In addition, payment information such as credit card information do not transit and are not processed / stored by since are processed directly by the payment system. uses the professional payment services of Braintree, a company of the group PayPal Inc., which ensure the consumer the utmost confidentiality and protection.

I forgot my password, what can I do?

You can set a new password entering the e-mail address used during registration: just click on "SIGN IN" and then "Forgot Password?" or click directly here. Once you have entered your email and clicked Reset Password, you will receive an email containing a proper link to set a new password.

I placed an order but I've indicated a wrong delivery address. What can I do?

If the order has not yet been sent, it is possible to request its correction or cancellation by sending an email or by contacting us by chat or phone at the contacts indicated here.

Can I cancel an order?

You can request to cancel your order if this has not been processed yet: contact us . In case of cancellation, the full amount will be refunded.

Can I exercise the Right of Withdrawal?

You can exercise the Right of Withdrawal and be reimbursed according to the law: click here for details or contact us.

Not being usually at home during office hours, can I enter my workplace address?

Yes, you can indicate a shipping address different from the payment / billing address during your purchase.

Is it possible to buy different products with a single transaction?

Of course, you add to the cart how many products you want and proceed to checkout at once.

What is the credit card CVV code?

The CVV code is a 3-digit number printed on the back of your credit card and is required to confirm ownership of the card.

Once I've made a purchase, how can I verify that the transaction was successful?

You will receive an email confirming that your order has been correctly placed. You can also access your account by clicking on "SIGN IN" and then on "ACCOUNT" and check all your orders.

How long does the delivery take place?, on average, is able to deliver the purchased products within 48 working hours from confirmation of the order. The estimated time for the delivery of each product, as well as those of an entire order, are reported on the product sheet and in the shopping cart summary. Orders are shipped via UPS or BRT express courier. In some exceptional cases, when for example a product is sold out, the times to stock up may slightly affect delivery, in any case our Customer Service is available and informs the customer with due notice.

Is it possible to check the status of the shipment?

Yes, you can track the shipment by logging into your account, clicking on "ORDERS" and then on the order you want to track. Plus, as soons as the courier takes charge of the shipment, you will receive an email with tracking information.

What should I do if my order does not arrive?

You can check the shipment status by clicking on "My Orders" into your account. In case you need assistance, you can contact us directly by e-mail, chat or phone at the contacts indicated here.

What happens if a product ordered is no longer available?

In the event that a product ordered is no longer available we will refund your order as soon as possible.

I received a damaged bottle, how can I return it and be reimbursed?

If you receive one or more damaged bottles at your address, please contact Customer Service immediately via email or chat or by telephone at the contacts indicated here . You may be asked to send us the bottle to be returned and to send us some photos by email with the description of the damage (photo of the damaged product, complete photo of the shipping box, legible photo of the shipping label on the damaged box, photo of the courier's delivery receipt) to allow us to verify the problem and intervene accordingly. During delivery, if obvious damage to the packaging and contents are detected, it is necessary to sign the copy of the delivery receipt that the courier keeps indicating I ACCEPT WITH RESERVE and specifying the problem encountered eg. wet package, broken package, refurbished package etc.).

The wine is corked, what can I do?

The cork taint is transmitted to the wine when the cork is affected by TCA. It may sometimes overwhelm the organoleptic features of wine; often, it can be confused with the characteristics of some wines, such as accentuated woody or toasted hints. If you detect cork taint in one or more wines, you can contact us. Subsequently, the bottles that have been tainted must be sent back to through a return procedure; the product or products must be returned with at least 2/3 of the content and with original cork; the bottle or bottles must be shipped in the packaging to preserve the integrity. Upon receipt of the bottles, the sommelier of will check the reported defect and, if it is confirmed, will refund the relative bottles.

Can I receive an invoice for my purchse?

Yes, at the time of purchase you can select whether to receive a receipt or invoice. In any case you will receive the fiscal document by email after payment along with the order confirmation. If the email has not been received, you can request it by contacting our Customer Service. For orders with a total amount exceeding € 3,599.99, an invoice is required. For this reason you will be asked to enter a Tax Code or a VAT number.

I saw a promotion, it is now finished. Is it possible to adhere to the offer anyway?

Some products may be offered on a promotional price for a limited period of time or quantity. At the end of the promotion, the product will be available at the price displayed. Some promotions may also be available later on, that's why we recommend to subscribe to our newsletter so as not to miss any deals: click here to sign up

I am a winemaker / supplier and I would like to present my wines or accessories, what should I do?

You can write an email to the address dedicated to the Partnership requests indicated here entering your contact details. We will contact you as soon as possible.

I would like to no longer receive your newsletters, what can I do?

Simply sign in to your account, select "Newsletter" and then "I do not want to receive newsletters" or click on the unsubscribe link in each newsletter. In any case you can change the frequency of our newsletters from your account. Once you have unsubscribed, your account is still active and the credentials already in your possession will allow you to access to make purchases or browse the catalogue.

Other questions, how can I contact the customer service?

Customer service is free and provided by email or by phone at the contacts indicated here. On the website there is also a real-time assistance chat that can be used when our operators are online.

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