FAQ
What happened to The Wine Company?
The Wine Company has transferred its business to Vino.com, Italy's largest online wine shop. This allows us to offer The Wine Company's customers a wider selection of high-quality wines and an improved shopping experience, with fast deliveries and excellent customer service.
Founded in 2014 in Tuscany, in the heart of the best Italian wine production, Vino.com is the largest online wine shop in Italy. Voted 'Best Online Wine Shop' four times in a row, it operates in 13 European countries and boasts 10 years of experience in the industry. With over 12 million bottles delivered across Europe and more than 10,000 positive reviews on Trustpilot, Vino.com offers its customers a wide selection of high-quality wines from Italy and around the world, available for secure purchase.
What changes for me as a customer of The Wine Company?
As a customer of The Wine Company, Vino.com allows you to explore an even wider range of quality wines, including many you already know and love. Additionally, you will have access to a modern and intuitive platform, fast deliveries, and the opportunity to take advantage of special offers and discounts reserved for Vino.com users.
How are shipping and tax payments handled in Sweden?
Vino.com legally ships to Sweden in compliance with all local alcohol import regulations. All Swedish taxes are included in the price of the purchased wines, with no additional fees, taxes, or customs duties. Customers can receive their orders directly at home with the assurance that all regulations are followed.
Will there be differences in shipping times and costs?
Vino.com offers an improved and faster shipping service with delivery in 4-5 working days with no minimum order. Shipping is free for orders over 999 kr, otherwise, it costs just 99 kr.
How does the wine selection change with Vino.com?
On Vino.com, you will continue to find many of your favorite wines from The Wine Company, but you will also have access to the best assortment of Italian wines available online, as well as a wide selection of wines from around the world. The platform offers over 8,000 high-quality wines, carefully selected by our expert sommeliers, allowing you to explore not only the best Italian labels but also a rich variety of international wines, suitable for every taste and occasion.
Do I need to create a new account on Vino.com?
Yes, to protect your privacy, your login details from The Wine Company will not be automatically transferred to Vino.com, so you will need to create a new account on Vino.com. Creating an account is simple and quick, and you can do it conveniently during the purchase process.
Can I continue to receive newsletters and updates from Vino.com?
Yes, if you were subscribed to The Wine Company's newsletter, you will continue to receive updates, special offers, and news from Vino.com. If you prefer not to receive communications anymore, you can unsubscribe at any time.
How can I contact Vino.com's customer service?
You can contact Vino.com's customer service for any questions or clarifications by sending an email to support@vino.com or calling +46 8 502 822 90. Our support team is available Monday to Friday, from 9:00 am to 6:00 pm (CET), to assist you with any needs and ensure a smooth shopping experience.